Support
How can we help you?
Browse support topics, read common questions, or reach out to our team directly. We're here to make sure your Klarity Lighting experience is seamless.
What we support
Product Information
Understand our full fixture lineup, specifications, wattage, zoom ranges, beam angles, weight, and which model is best suited for your stage or venue.
DMX & Control
All our fixtures support DMX-512 and RDM. We can assist with channel counts, universe planning, addressing, and console compatibility questions.
Technical Assistance
Facing an issue with a fixture? We'll help you diagnose the problem, whether it's related to power supply, pan/tilt movement, optics, or output.
Product Selection
Not sure which fixture fits your venue or production? We'll guide you to the right model based on throw distance, room size, and application.
Orders & Availability
For pricing, bulk orders, stock availability, and delivery timelines, contact us and our team will get back to you with all the details.
Warranty & Service
We stand behind every product we make. If you have a warranty question or need to discuss a service matter, reach out and we'll take care of it.
Frequently asked questions
Can't find your answer here? Drop us a message and we'll respond within 1-2 business days.
info@klaritylighting.com
We manufacture professional moving head fixtures for stage and touring productions. Our current lineup includes the KLA-BEAM 600, KLA-BEAM 600P, KLA-BEAM 600S, KLA-BEAM 1500P, KLA-RAIN 19M, and KLA-LINER 800M, each designed for specific lighting applications in auditoriums, concert stages, and live events. Visit our Products page for full specifications.
We handle all pricing and orders directly. Email us at info@klaritylighting.com or fill in our contact form with your requirements, including the product, quantity, and your delivery location. Our team will respond with pricing and availability within 1-2 business days.
Yes. All Klarity Lighting fixtures support standard DMX-512 control and are compatible with RDM (Remote Device Management) for two-way communication with your lighting console. If you need help with channel mapping, addressing, or console compatibility, contact us and our team will assist.
We recommend a pre-event check that covers: inspecting the optical assembly and lens for dust or condensation, verifying full pan and tilt movement range, checking power and data cables and connectors for wear, and confirming DMX addresses match your patch. If you'd like a detailed maintenance checklist specific to your fixture, reach out to us and we'll send one over.
Our fixtures are designed for professional indoor stage environments. For outdoor applications, please contact us so we can advise on the most suitable products, IP ratings, and any additional enclosure or protection requirements for your specific application.
Delivery timelines vary based on your location, order size, and current stock levels. Email us at info@klaritylighting.com with your order details and delivery address for an accurate lead time estimate.
Klarity Lighting products are covered against manufacturing defects under our standard warranty. The exact terms and coverage period vary by product. For specific warranty information or to initiate a warranty claim, please email info@klaritylighting.com with your order details and a description of the issue.
Yes, we work with venues, production companies, and lighting designers to recommend the right fixture combination for a given space. Share your venue dimensions, throw distances, and project goals with us via our contact form and we'll put together a tailored recommendation.
There is no strict minimum order quantity for most products. Whether you need a single fixture or a large-scale order for a touring production, contact us at info@klaritylighting.com and we'll work with you on the best pricing and fulfillment option.
Still need help?
Our team is ready to assist with product questions, technical support, or project enquiries. Reach us by email or through our contact form, we respond within 1-2 business days.